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Problem Registering

If you are having trouble registering and you have entered all the mandatory fields please confirm you have checked the following:
* Confirm you have filled out all the fields.

* Confirm you have enabled cookies (see below).

* Confirm you have enabled javascript (see below).

* Confirm your system requirements meet our system requirements - see http://ethicslx.zendesk.com/entries/117605-system-requirements

* Confirm that your computer language is set to English (see below). 

If you have done all of the above please let us know your operating system, the browser including version number you are using, type of Internet connection, the default language on your computer and if you were able to try the "free demo" from our home page.  Any screenshots you can provide will also help us.  Also please let us know what group code you are trying to activate.

If you are able to run the free demo and are only experiencing an issue with your registration, you may be able to register on another computer and then complete the simulation on your computer - this maybe faster than changing the settings on your computer once we are able to troubleshoot your issue.

3 Comments

  • Avatar
    Support Team

    Help with enabling Cookies.

    Please refer to the help for your browser to work out how to adjust your settings to allow cookies.  Also the link below may be helpful (instructions from this link posted below link)

    http://www.goodsearch.com/cookies.aspx

    To enable cookies, follow the instructions below for the browser version you are using.

    Netscape 7.1/Mozilla 5.0

    1. Select "Preferences" from the Edit menu.
    2. Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
    3. Under "Privacy & Security", select "Cookies."
    4. Select "Enable all cookies".
    5. Click "OK".

    Microsoft Internet Explorer 6.0+

    1. Select "Internet Options" from the Tools menu.
    2. Click on the "Privacy" tab.
    3. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
    4. Click "OK".
  • Avatar
    Support Team

    Help with Enabling Javascript

    If you have enabled cookies and are still having problems with registering you may need to have JavaScript enabled in your browser. To do so, please follow the instructions below:

    Internet Explorer (6.0)

    1. Select 'Tools' from the top menu
    2. Choose 'Internet Options'
    3. Click on the 'Security' tab
    4. Click on 'Custom Level'
    5. Scroll down until you see section labeled 'Scripting'
    6. Under 'Active Scripting', select 'Enable' and click OK

    Netscape Navigator (4.8)

    1. Select 'Edit' from the top menu
    2. Choose 'Preferences'
    3. Choose 'Advanced'
    4. Choose 'Scripts & Plugins'
    5. Select the 'Enable JavaScript' checkbox and click OK

    Mozilla Firefox (1.0)

    1. Select 'Tools' from the top menu
    2. Choose 'Options'
    3. Choose 'Web Features' from the left navigation
    4. Select the checkbox next to 'Enable JavaScript' and click OK

    Mozilla Firefox (1.5)

    1. Select 'Tools' from the top menu
    2. Choose 'Options'
    3. Choose 'Content' from the top navigation
    4. Select the checkbox next to 'Enable JavaScript' and click OK

    Apple Safari (1.0)

    1. Select 'Safari' from the top menu
    2. Choose 'Preferences'
    3. Choose 'Security'
    4. Select the checkbox next to 'Enable JavaScript'

    Please keep in mind that upgrading your browser or installing new security software or security patches may affect your JavaScript settings.

  • Avatar
    Support Team

    If your browser locale language is not set to English it may cause an error during registration.  It does not impact running the simulation but you may not be able to register from a computer that is set to another language.  In order to use that system to continue you might need to change your settings to English.

    Here is a link to help with changing your your system locale:

    http://windows.microsoft.com/en-IN/windows-vista/Change-the-system-locale

    You can change your system locale back after completing the simulation if you had to change it to register for the simulation.

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